Neutral Accent

Why Indian Call centres train their employees with Neutral Accent ?

Indian call centres train their employees with neutral accent. That's true. First tell me some thing...can an American speak an Indian language with perfect Indian accent? No. Similarly, no Indian could suddenly learn and speak in American accent. Moreover, most of the people in Indians could understand and feel free with neutral accent only. I think its not a difficult issue for Americans to understand neutral accent.

If some one thinks that any Indian could speak american accent, thats wrong. No Indian could speak exactly how an american do. I mean to say, It's purely biological issue. American can't speak Indian accent though. When ur in calls, if u produce false accent eventually customers wil be irated. For this reason call centers have got a new solution of Neutral accent. Where the accent could be understood by every person who knows english. It consists of slight accent bending tricks, Voice modulation.

USEFUL LINK: www.neutralaccent.com